At Pixie BD, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our refund policy below.

Eligibility for Refunds

You may request a refund if:

  • You received a damaged, defective, or wrong item.

  • The product you received is not as described on our website.

  • You cancel your order before it is shipped.

Please note: We do not accept refunds for change of mind once the product has been delivered.

Refund Request Timeframe

  • You must request a refund within 3 days of receiving your order.

  • Requests made after 3 days may not be accepted.

Return Requirements

To be eligible for a refund:

  • The item must be unused, unwashed, and in its original packaging.

  • You must provide a photo or video of the product showing the issue.

Return & Shipping

  • If the return is due to our error (wrong, damaged, or faulty item), we will cover the return shipping cost.

  • For any other approved return, the customer is responsible for return shipping costs.

Refund Process

  • Once we receive and inspect your return, we will notify you of the refund approval.

  • If approved, your refund will be processed within 5–7 business days to your original payment method or bKash/Nagad account.

Non-Refundable Items

  • Clearance or sale items

  • Items damaged due to misuse or negligence

  • Custom or personalized products

Pixie BD – Making Homes Smarter & Simpler.